How the Filter Works
The “Only Mine” filter isn’t just a basic search, it uses smart conditions to make sure you never miss what’s important. When turned on, your inbox will only show conversations that meet any of the following:
- Messages you’ve authored.
- Customer replies after your last message (before another staff member steps in).
- Customer messages within 7 days before one of your replies.
- Customers where you are marked as the Primary Salesperson.
- Customers you’ve sold to in the last 7 days.
- Messages from unregistered numbers (unknown customers).
This way, whether you’re following up on a sale, checking on a recent conversation, or handling a brand-new lead, everything you see is directly connected to you.
Why It Matters
Before this feature, it was easy to feel buried under customer communication. Sales staff had to dig through conversations that weren’t theirs, making it harder to stay focused and responsive.
Now, with Only Mine, you can instantly switch to a view that highlights what’s relevant , keeping you efficient, reducing distractions, and helping you deliver faster, more personal responses.
Key Features That Make It Work
This isn’t just about hiding messages, it’s about giving each salesperson a personalized view of their customers. Here’s what makes the Only Mine filter so powerful:
Together, these features transform a crowded inbox into a streamlined workspace. Instead of wading through noise, every message you see is an opportunity waiting for your response.
Final Tip: Use It to Build Stronger Customer Relationships
The Only Mine filter isn’t just a productivity tool, it’s a relationship builder. By staying focused on your customers’ conversations, you can reply faster, stay more consistent, and never let a message slip through the cracks.
When every salesperson is able to zero in on their own customers, the entire team becomes more effective and customers notice the difference.
