Sell and redeem gift cards right through the POS. Perfect for holidays, birthdays, or store credit.

Accept trade-ins from customers during a sale and apply their value toward new purchases.

Submit and manage repairs, special builds, add-on services, and deposits with transparency from intake to completion.

Create, manage, fulfill, and cancel special orders for out-of-stock or made-to-order products.

Easily process returns, voids, and payment reapplications while keeping transaction records clean.

Resend digital receipts to customers directly from the POS system.

Get a quick view of inventory using product images for faster, more accurate item counts and fewer mistakes.

Automatically pull item photos and details from other sources to speed up product setup. Especially useful for large catalogs.

Check in products using any smartphone, no scanners or special hardware needed. Simplify inventory processes on the go.

Break down items or reassemble them into new SKUs with a few clicks. Transactions sync to QuickBooks for clean records.

Track every step of a product's lifecycle, from arrival to sale. Great for compliance, transparency, and financial audits.

Add new customers, manage customer data, and apply store credits to purchases.

Link customer and partner profiles to associate sales activity and manage relationships in shared accounts.

Use admin-only controls within the POS to view advanced details, override limits, and assist frontline staff.

Convert retail sales into vendor purchase orders and track fulfillment through the POS.

Automatically calculates staff commissions during both sales and returns for clear, accurate payouts.

Access detailed reports like aging, staff performance, product trends, and more, all inside the POS.

Create professional invoices, proposals, and consignment memos tailored to wholesale accounts. Flawless streamlines invoicing for standard and custom jobs, including support for asset invoices, invoice credits, and repairs.

Easily generate wholesale sales orders and allocate inventory or jobs directly. Automatically tracks allocations to service jobs, memos, or POs for efficient inventory planning and production flow.

Issue, reprice, or return open memos with ease. Built-in workflows help you track merchandise sent on memo, process returns, and transition memos into invoices seamlessly.

Accept check, card, or portal payments and apply them directly to open invoices. Issue account credits or apply existing ones automatically. Account aging reports ensure accurate tracking and reconciliation.

Process wholesale RMAs, repairs, and return logistics with full visibility. From product repairs to customer returns, each transaction is tied to the original memo or invoice for audit precision.

Grant wholesale clients secure access to view their open memos, pay invoices, and track shipments through a branded Flawless portal.

Send aging statements and memo reports manually or set them to go out on a schedule. Automated reports ensure transparency with minimal manual work.

Invoice partial shipments or undelivered items in advance for financial accuracy. Helps keep receivables up to date even before final delivery.

Enable wholesale clients to view product availability and submit orders online via the integrated e-commerce platform.

Print item tags in bulk for wholesale distribution using Flawless-compatible jewelry printers.

Track wholesale-specific stock levels, sales, consignment, and incoming goods. Physical inventory tools work across desktop and mobile for real-time accuracy.

Access detailed wholesale performance reports, invoice aging, account balances, and more from one centralized dashboard.

Automatically sync your Flawless product catalog to Facebook and Instagram to expand reach and sell across channels.

Easily build landing pages, product pages, and blogs using flexible drag-and-drop content display elements, layouts, and interactive modules.

Upload, optimize, and align product and page images easily to enhance user experience and boost load times.

Create SEO-optimized blog content within Flawless to boost engagement and increase organic traffic.

Easily manage redirects to maintain SEO rankings and ensure visitors are routed to the correct content.

Process and fulfill website orders through Flawless with ease. Manage payments, shipping, and inventory updates in one place.

Add contact forms and chat boxes to engage visitors and answer questions in real time.

Run Promotions, sales, offer targeted coupons, and configure exclusions if necessary.

Integration with paypal (buy-it-now), Amazon Pay, authorize.net, venmo, stripe, and many more to easily handle international payments.

Ability to email gift or sales receipts - never again have a lost receipt.

Built in dynamic templates that allow you to change look and feel easily.

Highlight store events and trunk shows online. Internally handle store tasks for what to pack/ship etc. and employee schedule.

Tailor your customer profiles with searchable fields like ring size, preferred metal, or anniversary month so you always have what matters at your fingertips.

Set up seamless recurring payments for trusted clients using Authorize.net, Amazon Pay, or PayPal. All payment info is securely stored on file.

Track complete purchase history for both in-store and online interactions. Ideal for targeted marketing and deeper customer insights.

Manage key milestones like birthdays and anniversaries. Send timely reminders to both customers and your team to build stronger connections.

Notify customers automatically about upcoming events or special offers. Associates are alerted in advance so nothing gets missed.

Keep every conversation from chat to email to text linked to the customer profile. No more lost messages, ever.

Easily flag and merge duplicate profiles during checkout or post-sale. Maintain a clean and accurate database with minimal effort.

Create and manage reward programs customers can use in-store or online. Drive repeat visits and boost retention.

Let customers save products for later, receive restock notifications, and get reminders when their favorites go on sale.

Create email and text campaigns with ease using your existing product photos and built-in templates. Send branded content tailored to customer behavior, shopping history, or specific occasions without leaving the platform.

Set up smart email automations that go out post-purchase, before a customer’s birthday or anniversary and more. Messages can be AI-generated and personalized to each customer so your marketing always feels timely, relevant, and human.

Build your own segments through uploading a csv file. You may also include customers that have bought a specific item, retail customers, wholesale customers, or website subscribers.

Easily manage all incoming conversations from your website’s chat, SMS, or email all in one platform. Every customer message is stored and tied to their profile, so nothing gets lost in the shuffle.

Save time by creating reusable templates for sales, promotions, or updates. Make edits on the fly and repurpose content that performs well perfect for teams managing frequent campaigns.

See how your customers are interacting and improve your campaigns based on what's working.

Flawless POS integrates effortlessly with major retail hardware including PAX payment terminals, barcode scanners, receipt printers, and label printers. No complicated setup or server dependency needed.

Track inventory faster and reduce shrinkage with support for both RFID and non-RFID printers. Use color-coded tags and wireless syncing to keep your stock organized in real time.

With our mobile-optimized POS, staff can process sales, check inventory, or follow up with clients from anywhere. Android users can handle checkout and inventory on the go, while iOS users enjoy messaging clients directly through the built-in Messaging App.

Need more? Flawless supports integrations with platforms like JM Shipping,JM Care Plan, IFS (InForSure) and BIG, empowering jewelry businesses to sync backend operations, data flows, and more all in real time.

Data is synced instantly across all connected POS terminals. Update inventory, customer profiles, or reports from any device and see changes reflected in real time.

Built-in failsafe measures ensure uninterrupted operation. If disruptions occur, Flawless POS recovers and resumes full functionality within 3–5 minutes — minimizing downtime and protecting your workflow.

Create dynamic customer lists using filters like birthdays, anniversaries, wishlist activity, opt-in status, and recent purchases. Build tailored outreach strategies that actually connect.

Easily build your own clientele lists or use pre-made templates like “Upcoming Birthdays.” Save time while staying consistent with follow-up.

Track every text, email, or interaction for each customer in one place. Never lose track of outreach again. Everything is stored and searchable.

Refine lists with detailed filters: category or SKU purchased, designer, sale ranges, and customer tags. Only send messages to exactly who you need.

See their last purchase data, 6,12, and 24 month sales, last marketing email, and more. Use the data to power upsells and meaningful re-engagement.

Use collected data to send relevant texts and emails. Segment customers by key behaviors and preferences to build trust and loyalty.