How to Add Serial Numbers in Flawless POS

Onboarding

A customer comes back asking for support with a product they purchased weeks ago. They claim it’s under warranty, but there's no label, no box, and no clear way to prove it’s the same item. Now you're stuck in a guessing game—one that could’ve been avoided with one simple step: recording the serial number. In Flawless, you can track serialized inventory across every part of your sales process—ensuring traceability, protection, and professionalism. Whether you're selling tech, luxury goods, or anything high-value, serial numbers can save you time, money, and stress.

Flawless POS

Product Education

June 4, 2025

Why Serial Numbers Are Essential in Retail

Serial numbers aren’t just extra details—they're the backbone of inventory tracking when it comes to serialized products.

They help you:

Validate warranty and service claims
Prevent fraud or mistaken identity of items
Track every sale with precision

Especially for jewelers, electronics retailers, and luxury product sellers, serial tracking builds trust and accountability in every transaction. And in Flawless, it’s integrated directly into your sales flow—no spreadsheets, no mess.

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How to Add Serial Numbers in Flawless

Start a New Sale or Service Job
Add the serialized product to the cart as usual.
Click on the Serial Icon
Once the product is added, click the “#” (Serial) icon next to the item name.
Enter or Scan the Serial Number
You can manually enter or use a barcode scanner to input the number. Multiple serials can be added if selling more than one item.
Review Before Finalizing
Flawless will validate the number(s) and save them with the transaction history—visible anytime under the sale or inventory report.

This means every sale is now uniquely traceable, with minimal effort from your staff.

“The moment you start tracking serials, you stop second-guessing and start leading with confidence.”

The Top 3 Reasons to Use Serial Numbers in Flawless

Here’s why you’ll want to use serial tracking with every serialized item:

Better Accountability - Track exactly which unit was sold, to whom, and when—removing confusion during returns, repairs, or service follow-ups.

Built-in Warranty Validation - Easily confirm if an item qualifies for warranty by pulling up its serial number and matching it to the sale.

Streamlined Inventory Tracking - Get a clear view of what’s in stock and what’s been sold—with every serial number assigned and recorded in real time. You're not just managing inventory. You're safeguarding your customer experience.

You're not just managing inventory. You're safeguarding your customer experience.

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Pro Tip: Serial Numbers Help You Sell Smarter

Recording serials doesn’t just protect your store—it enhances your professionalism. It shows customers you run a tight, trustworthy operation. And if an issue ever comes up, you’ll have the proof to back it up.

Built specifically for jewelry retailers and wholesalers, Flawless POS is the all-in-one platform that simplifies inventory, sales, and client management so you can focus on what matters most: growing your business.