House Account Balance vs Customer Creidt
Think of the House Account Balance as the store’s running tab for a customer. When they checkout and choose House Balance as their payment method, the total of that purchase is added to their account.
This balance represents money the customer owes the store. It continues to build until they make a payment to reduce or clear it.
On the flip side is Customer Credit. This is money already available to the customer that can be applied toward future purchases or to pay down their House Account Balance.
Credit might come from returns, adjustments, or prior arrangements. Unlike the House Balance, which represents debt, Customer Credit is a positive balance, a resource the customer can immediately use at checkout.
How to Pay Off the House Account Balance
When it’s time for a customer to pay off their balance:
- Head to the Point of Sale module.
- Select the customer with the outstanding House Balance.
- Choose Account Payment.
By default, a window will open showing the customer’s full House Balance. You can edit the amount if the customer is only making a partial payment. Add a description if needed, then confirm the payment.
It’s simple, clear, and ensures that your records always reflect the most up-to-date account status.
Key Features That Make This Work
Managing balances and credits doesn’t have to feel complicated. Flawless POS keeps everything organized so you can instantly see what’s owed versus what’s available. Here are the key features that make this process simple and reliable:
With these tools in place, you’ll always know exactly where each customer stands. No confusion, no manual guesswork. Just a clear view of debts and credits that helps both your staff and your customers feel confident in every transaction.
Final Tip: Communicate Clearly and Build Trust
At the end of the day, customers want to feel confident that their account is accurate and transparent. By keeping House Balances and Customer Credits separate, Flawless POS gives you the tools to explain everything in simple terms.
When you’re reviewing their account, frame it clearly: “Your House Balance is what you owe, and your Customer Credit is what you already have available.” That one sentence can prevent misunderstandings and strengthen the trust they place in your business.
Consistency, clarity, and communication. That’s what turns account management into another opportunity for excellent customer service.
